Lime Tree Surgery

Lime Tree Surgery 2019-11-14 Person 1 5 0

Terrible phone system for trying to make an appointment. Impossible to get through and when you eventually speak with someone, you are told to go on line at 10am to get an appointment. If you try on line then there is a rush for about 5 ‘released’ GP appointments and they are all gone by 10.05am. Officious, obstinate reception staff. It is hard to fathom why the surgery thinks this process of 8am and 10am concert ticket style release of appointments is an appropriate way for patients to access medical services. Please look at other surgeries nearby and bring in an appointment system that allows for someone to call and book an appointment for a few days time or a week or so in advance.

Lime Tree Surgery 2019-07-25 Person 1 5 0

I find this surgery poor, the reception staff are rude and unwilling to help, making you feel like you are an inconvenience and an interruption to their day. I have experienced mis diagnosis of a physical injury over the telephone just to get rid of me and move on to the next patient. Their is incompetance at this surgery with nobody taking ownership for anything, no service standards, lack of returned calls and general disoranisation and disinterest in their patients. I woudn't employ any of the reception staff at Durrington health centre in any customer facing role as they posses no customer service skills. If considering this surgery, don't set your expectations high as even when you don't you'll still feel disappointed!

Lime Tree Surgery 2019-07-05 Person 3 5 0

Booking system for appointments has changed. Now even more difficult to see a doctor. Tried to make one for a few weeks time and told to ring back when more appointments are released! The receptionist don't know when that would be either. Wasting my time to have to keep ringing back once you have got through! Surley it is easier to do it there and then? Ridiculous system!

Lime Tree Surgery 2019-06-26 Person 1 5 0

We have received no communication from either GP nor hospital to inform us that my husbands surgery had been cancelled. I only found out when I rang the hospital to find out what was happening as hadn't heard anything for over 4 months. Apparently GP was told. You would think that the GP would want to follow up to find to find out whether my husband had been informed and what his feelings were about the cancellation especially as the reason for the surgery has not gone away and is actually getting worse. Very poor communication I

Lime Tree Surgery 2019-01-30 Person 1 5 0

Very unfortunately my care was passed over to this surgery when they merged with my surgery; what a shambles! My prescription always ends up in the wrong Practice & the attitude of the Receptionist's here are the stereotypical 'dragon Receptionist'. Clearly they all hate their job with a passion & take it out on the patients. Any greetings are a grunt, no smile, blame the patient for the surgeries mistakes, & no apologies for the inconvenience EVER for the numerous mistakes they have made. Today when attending Findon for an appointment as I had been told, the check in screen advised I was at the wrong branch. I checked this with one of the Dragon Receptionist's who blamed me as 'that Dr ALWAYS works at Durrington'; A. I have gone where advised & B. How does a patient know that!? As usual, no apology for the inconvenience. One even tried to 'diagnose' me on Reception, by asking questions in front of other patients, baring in mind this is a condition I've had for years, diagnosed by Dr's, but this Receptionist thought it was wrong. I've worked in Dr's Surgeries for nearly 12 years & I was not aware of this new qualification where a Receptionist's diagnosis is made & one that differs from a qualified Dr. Please don't register at this surgery if you have other options! I'm truly fed up of being spoken to like dirt by the Receptionist's here. Or, be seen at Durrington where there are a couple of nice Receptionist's